Due to the developing situation caused by the Covid 19 virus, EasyFlow has implemented the following safe working practices to protect our staff, our clients and the wider community. Information about safe working practices will be published on the company website. This information will also be provided over the telephone when appointments are made and by follow-up email. No exceptions will be made.
EasyFlow engineers working onsite will adhere to the following working practices and clients will be informed of these working practices in advance of all site visits. Clients will be asked to comply with these safe working conditions when appointments are made. If clients refuse to agree, appointments will not be made. If clients agree to these working conditions and then fail to comply, appointments will be cancelled at the time of arrival or cut short by the engineer. In this case call-out charges will be applied, but no work will be done.
If an engineer is part-way through a job and a client does not respect his safe working space, the client will be warned that the engineer will leave immediately. If the client does not then comply the engineer will leave the site, even if services have not been reinstated. If agreement is then received from the client that they will respect the health and safety of our staff. EasyFlow will send another engineer to complete the job at a later stage, at additional expense to the client.
Thank you for your understanding and cooperation at this difficult time